Customer success needs to be part of a company's DNA. Without properly serving customers, value proposition makes no sense. Customer success needs to be part of a company's DNA — no one will dispute ...

Having a group devoted to unconstrained listening, problem-solving and making improvements to ensure successful outcomes for each customer is a powerful thing. One of the ongoing questions around ...

There’s nothing like the feeling of success. As business owners, our ideas of success involve growing our companies, increasing sales and leads and creating high-quality products. Many companies, ...

In the software industry, we are all familiar with the concept of customer success. Once we made the switch from the perpetual license model to software-as-a-service (SaaS), the big problem we ...

The customer success team can be the game changer you’re looking for to incentivize the growth of your business. This team is responsible for ensuring each customer achieves their desired outcome and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

Breaking stock news is now free. Create your account to stay informed—and explore the insights behind every move. Salesforce, Inc. ( CRM) Discusses Q3 Update on Customer Momentum and Success and ...

Relationship-builder. Product expert. Revenue generator. Voice of the client. These are just a few of the hats a customer success manager wears on any given day, but excelling at any of these roles ...

Customer success, a relatively new term mostly attributed to the SaaS field, has evolved dramatically since its inception just a few years ago. The concept of customer success is to arm customers with ...

Tandym Group, the leader in specialized solutions for the healthcare, life sciences, technology and professional services industries, today announced the appointment of Promit Chakrabarti as Vice ...

WUPPERTAL, Germany—Riedel Communications has appointed Marcus Wheelwright as vice president of customer success for the Americas, the company said this week. Wheelwright will be responsible for ...

ST. JOHN’S, Newfoundland and Labrador--(BUSINESS WIRE)--Celtx, a leading media production software developer, today announced the appointments of Ashley Stamps-Lafont as vice president of customer ...